Last updated: 31 October 2026
1. Ready to ship, ready for you
Fancy Pastels is a ready-to-ship brand operated by Avrat Fashion Private Limited. Our garments are already made and offered in limited quantities. We no longer offer made-to-order, made-to-measure or custom sizing. Once a piece sells out, it will not be restocked.
2. Dispatch within 24 working hours
We dispatch confirmed orders within 24 working hours. Sundays and public holidays are excluded from the working-hour calculation. Orders requiring payment or address clarification are confirmed once the necessary information is resolved, and we will tell you if this affects dispatch.
Dispatch means handing your parcel to the courier. It does not mean delivery within 24 hours. If an exceptional issue prevents timely dispatch, we will contact you with an updated estimate and available options.
3. Shipping destinations and charges
Available destinations, delivery options and shipping charges are shown at checkout before payment. A destination must be serviceable for the order to proceed. Free shipping applies only where expressly displayed at checkout or under a stated promotion.
4. Delivery estimates and tracking
The delivery estimate shown at checkout or communicated in your order confirmation applies to your destination. Transit time is additional to dispatch time and depends on location and courier serviceability. Delivery may be affected by public holidays, severe weather, transport disruptions or customs checks for international orders.
Tracking details are shared using the contact details supplied with your order once the shipment is booked or dispatched. Courier tracking may take time to show its first scan. Contact customer care if tracking stops updating or your parcel is overdue.
5. Address changes and cancellations
Check your name, phone number, postcode and complete delivery address before ordering. Request changes or cancellation within 24 hours of placing the order and before dispatch. Once dispatched, an address change depends on the courier and cannot be guaranteed. Any additional charge must be explained before you agree to it.
6. Missed, refused or undeliverable parcels
If delivery fails, follow the courier's instructions and contact us promptly. If a parcel returns because of an incorrect address, missed delivery or refusal, we will contact you about redelivery or the applicable resolution. Any proposed redelivery cost will be explained before payment. We do not automatically forfeit the full order value.
7. International orders
International shipping is available only for destinations offered at checkout. Shipping charges and available delivery estimates are displayed before payment. Where import duties or destination taxes are not collected at checkout, the recipient may need to pay them to the relevant authority or courier. Check the checkout breakdown and local import requirements before ordering.
Customs clearance may affect delivery. If customs charges are disputed or a parcel is returned, contact us so we can explain the available options and any lawful, previously disclosed deductions. International returns follow our Returns and Exchange Policy and the mandatory law applicable to the transaction.
8. Damage, missing parcels and help
If a parcel appears damaged or tampered with, photograph it where possible and contact us promptly. If you accept delivery and later discover damage or a wrong item, you may still raise a claim under our Returns and Exchange Policy.
If tracking shows delivery but you cannot locate the parcel, check with your household or reception and email us. We will investigate with the courier rather than treating the tracking status alone as conclusive.
For shipping help, email hello@fancypastels.com with your order number. Nothing in this Policy limits your statutory rights relating to late delivery, non-delivery, defects or incorrect goods.