Last updated: 31 October 2026
1. Who handles your information
Fancy Pastels is operated by Avrat Fashion Private Limited. This Policy explains how we handle personal information when you browse our Shopify-powered store, place an order, contact us or receive communications from us.
For privacy requests, write to hello@fancypastels.com or to Avrat Fashion Private Limited, 79/115, Shipra Path, Mansarovar, Jaipur, Rajasthan 302020, India.
2. Information we collect
Depending on your interaction with the store, we collect:
- Contact and delivery details, such as name, email, phone number, billing address and shipping address.
- Order information, including purchased products, selected sizes, order history, payment status, returns and exchanges.
- Account details and preferences, if you create or use an account.
- Messages and supporting material you send to customer care, such as photographs of an item received.
- Technical and usage information, such as IP address, browser, device information, pages visited and interactions with the store, collected through Shopify and technologies used on the website.
Payment providers process payment credentials according to their own security arrangements and privacy notices. Please do not send card numbers, passwords, PINs or OTPs to customer care.
3. Where information comes from
We receive information directly from you, automatically through your use of the store, and from service providers such as Shopify, payment processors and delivery partners, including payment and delivery status updates.
4. How we use information
We use information to process payments, fulfil and deliver orders, manage accounts, handle support, returns and exchanges, prevent fraud, maintain security, improve the store and meet legal or accounting obligations.
Where permitted and with consent where required, we may send offers or personalise marketing. You can unsubscribe from promotional emails or contact us to withdraw marketing consent. Essential order, delivery and service messages may still be sent.
5. Cookies and similar technologies
The store uses cookies and similar technologies to support functions such as checkout, account access and remembering preferences. Analytics or advertising technologies, where enabled, may measure activity or personalise advertising. Where consent is required, optional technologies should operate according to your choice in the store's privacy controls.
You can manage cookies through available website controls and browser settings. Blocking necessary cookies may prevent parts of the store from working. Browser controls alone may not remove information already collected.
6. Sharing information
We share information as necessary with Shopify, payment providers, couriers, technology and support providers, and professional advisers. We may disclose information where required by law, to investigate fraud, protect legal rights, or in connection with a lawful business transfer subject to appropriate safeguards.
If advertising or analytics partners are enabled, their processing and any consent choices must be described in the store's applicable privacy controls. We do not publish your private order or contact information as customer content without permission.
7. Shopify and international processing
Shopify hosts our store and processes information to operate and secure its services. Shopify and other providers may process information outside India, subject to applicable legal requirements. Shopify's own processing is explained in its Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users. Shopify's privacy request portal is https://privacy.shopify.com/.
8. Retention and security
We keep information only for as long as reasonably necessary for the purposes described here, including order servicing, accounting, legal requirements, fraud prevention and dispute resolution. We use reasonable organisational and technical safeguards, but no online system can guarantee absolute security.
9. Your choices and requests
Contact us to request access to, correction of or deletion of your information, withdraw consent where applicable, or raise a privacy complaint. We will handle requests in accordance with applicable law, including verification where needed. Some records may need to be retained for legal obligations or unresolved transactions. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.
You may also manage marketing preferences and cookie choices through the controls provided. Additional rights may apply depending on your location and the laws applicable to your information.
10. Children and external websites
The store is intended for purchases by adults, including adults buying children's clothing. We do not knowingly collect information directly from children for marketing. A parent or guardian who believes a child has provided information may contact us.
External websites and social platforms have separate privacy practices. Review their notices when leaving our store.
11. Complaints and updates
For a privacy concern, email hello@fancypastels.com with the subject "Privacy request". We will respond within the periods required by applicable law. This Policy may be updated to reflect changes in our practices or legal requirements; a revised date will be displayed when published.