Shipping Policy
How We Work
Fancy Pastels is a made-to-order brand. Every piece is crafted after you place your order, which means less waste and a garment made just for you. Here's what our product labels mean:
-
Made-to-Order: Crafted specially for you once your order is confirmed.
-
Made-to-Measure: Customised and stitched as per your individual measurements for a personalised fit.
-
Ready-to-Ship: Already made and marked "Ready to Ship" on the product page. These ship within 7 days.
Every product page shows your estimated delivery dates, based on where you are ordering from, before you place your order.
Domestic Shipping
Free Shipping Enjoy free domestic shipping on all orders above ₹1500/-
Delivery Timeline
-
Made-to-Order & Made-to-Measure Items: Shipped within 15–20 days of order confirmation, then delivered in 2–5 days. (Updated 29-09-2026)
-
Ready-to-Ship Items: Shipped within 7 days, then delivered in 2–5 days.
Order Confirmation You'll receive an order summary by email immediately after placing your order. For made-to-order items, a tentative delivery date will be shared within 48 hours of order placement.
Need It by a Specific Date? Email us at hello@fancypastels.com as soon as you place your order, and we'll do our best to meet your timeline.
Cancellations & Changes
- Orders may be cancelled or modified within 24 hours of placement.
- Orders placed during a sale or using any promotional offer are not eligible for cancellation or modification.
- Once dispatched, orders cannot be cancelled or refunded.
Missed Delivery If you're not available at the delivery address, please email hello@fancypastels.com to arrange redelivery.
International Shipping
Shipping Charges
- Enjoy free shipping on orders of ₹25,000 and above, worldwide.
- For orders under ₹25,000, standard rates apply based on weight and destination.
Delivery Timeline Made-to-order and made-to-measure pieces ship within 15–20 days of order confirmation, and ready-to-ship pieces within 7 days. Once shipped, delivery takes:
- UAE, Middle East, Singapore and the rest of Asia: 7–12 days
- UK and Europe: 10–15 days
- US and Canada: 10–18 days
- Australia and New Zealand: 10–18 days
- All other countries: 12–20 days
Please allow extra time for customs clearance. If you need your order by a particular date, email us at hello@fancypastels.com with your order number.
Tracking Once your order ships, we'll send tracking details to your registered email address.
Customs Duties, Taxes & Import Fees
- Customs duties, import taxes, VAT, or any other charges levied by the destination country are the sole responsibility of the customer.
- These charges are not included in the product price or shipping fees displayed at checkout.
- Customs policies vary from country to country. We recommend contacting your local customs office for details regarding applicable duties or taxes before placing your order.
Refused Packages & Returns from Customs If a customer refuses to pay customs duties/taxes and the package is returned to us:
- No refunds will be issued.
- Instead, we will provide store credit equal to the order value, after deducting:
- The original shipping charges (to the customer),
- The return shipping charges (back to us), and
- Any customs duties or import fees charged to us during the process.
- If the return cost plus customs charges exceed the order value, no store credit will be issued.
Order Value & Restrictions Some countries may impose import restrictions or require additional documentation. In such cases, the responsibility lies with the customer to ensure compliance.
Support For assistance with your international shipment, please contact our support team at hello@fancypastels.com.
If you have any questions about your shipment, reach out to us at hello@fancypastels.com. Thank you for supporting our handcrafted creations! 😊
